14-Day Return Policy If you purchased the Product directly from Eko Devices, then you may return the Product within 14 days of receiving it. In order for a refund under this Returns Policy to be granted, you must request a Return Merchandise Authorization (RMA) number from Eko Devices during the 14-day period following the date you received the Product from Eko Devices. You may request an RMA number by submitting a request at Eko Devices Customer Support. If you purchased the Product from an authorized dealer, then you must follow the return policy of that authorized dealer.
If the Product is returned in accordance with this Returns Policy, Eko Devices will credit the account you used to make the original purchase with the full purchase price you paid for the Product and any applicable taxes minus any shipping and handling charges you paid when you purchased the Product. You are responsible for and must prepay all return shipping charges and you assume all risk of loss or damage to the Product while in transit back to Eko Devices.
The time to credit your account may vary, depending on processing time. Please allow up to 4 weeks for Eko Devices to credit the account used to make the original purchase. If you received a damaged Product directly from Eko Devices, please contact Eko Devices Customer Support. If you purchased the Product from a retailer or distributor other than Eko Devices, please contact that retailer or distributor regarding non-warranty returns.
Please visit the Eko Warranty & Returns Policy page for more information.
Contact firstname.lastname@example.org to initiate a return